Update at the bottom!!!
Original review:
As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here.
As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well.
Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽
Fantastic job Colton once again!!! 👏🏽 👍🏽
Jayme Davis
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August 03, 2024
UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar!
UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that.
My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
Kimberly Davolt
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July 26, 2024
Absolutely the worst! I signed up and was told my house would 100% run with the solar panels I was quoted which was 19 panels. Just to be safe, I opted to have 21 panels placed. Now I have a projected bill of 400 dollars on top of my solar lease payment. There is terrible communication between this company alone! And the other companies..the finance, production and installation company all try to pass the buck! Furthermore, Josh in sales is a lying crook and don't trust anything he says! All the I insetives I was promised by him a had to fight for months to get! By far the worst experience I've ever had in any aspect!
Polly Montano
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June 04, 2024
Do not use Complete Solar. They have the worse customer service and they can't coordinate schedules with customer, utility company, city inspector or their workers. They have been fined by utility company twice and because they don't pay the fines or the fee that is required by the utility company, we can't move forward. We have had solar panels on our roof for over a year, but still need electrical panel upgrades for two properties. No one ever returns our calls or emails.
Also, don't trust My Smart House. They sold us the solar and then contracted Complete Solar to do the work. My Smart House is just as bad. Horrible customer service. They never know what's going on, if they call back, which is rare.
This is ridiculous! Everyone I know that has gotten solar has never had the problems we are dealing with between Complete Solar and My Smart House.
Johnson Ho
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October 30, 2024
It’s been one year since installation and 14 months since closing. Still no service and they take MONTHS to respond to inquiries. Do not work with this company if you can help it.
Update (4 months later): STILL no movement. More promises but zero action. I encourage everyone to call the Contractors State License Board, CA Department of Financial Protection and Innovation, and the CA AG’s office
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Update at the bottom!!! Original review: As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here. As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well. Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽 Fantastic job Colton once again!!! 👏🏽 👍🏽
UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar! UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that. My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
Absolutely the worst! I signed up and was told my house would 100% run with the solar panels I was quoted which was 19 panels. Just to be safe, I opted to have 21 panels placed. Now I have a projected bill of 400 dollars on top of my solar lease payment. There is terrible communication between this company alone! And the other companies..the finance, production and installation company all try to pass the buck! Furthermore, Josh in sales is a lying crook and don't trust anything he says! All the I insetives I was promised by him a had to fight for months to get! By far the worst experience I've ever had in any aspect!
Do not use Complete Solar. They have the worse customer service and they can't coordinate schedules with customer, utility company, city inspector or their workers. They have been fined by utility company twice and because they don't pay the fines or the fee that is required by the utility company, we can't move forward. We have had solar panels on our roof for over a year, but still need electrical panel upgrades for two properties. No one ever returns our calls or emails. Also, don't trust My Smart House. They sold us the solar and then contracted Complete Solar to do the work. My Smart House is just as bad. Horrible customer service. They never know what's going on, if they call back, which is rare. This is ridiculous! Everyone I know that has gotten solar has never had the problems we are dealing with between Complete Solar and My Smart House.
It’s been one year since installation and 14 months since closing. Still no service and they take MONTHS to respond to inquiries. Do not work with this company if you can help it. Update (4 months later): STILL no movement. More promises but zero action. I encourage everyone to call the Contractors State License Board, CA Department of Financial Protection and Innovation, and the CA AG’s office