First Response Plumbing & Flood Damage is locally owned and operated in San Diego and has been in the plumbing industry for over 15 years. First Response Plumber was founded on the principals of high quality and speedy plumbing service for both residences and businesses. We have made it our mission to be the most available and widely used plumber for our San Diego neighbors.
We love San Diego!
I had a great experience with 1st Response Plumber, thanks to Jenny, the dispatcher. From the moment I called, she was professional, clear, and efficient. She explained the process thoroughly, told me what needed to be done, and quickly assigned a plumber. She also handled communication with my home warranty, making everything stress-free for me. The plumber arrived as expected, and the service was smooth and professional. I truly appreciate Jenny’s help in making the whole process easy and hassle-free. If you need plumbing services, ask for Jenny—she’s fantastic! 5/5 stars for her excellent service!
Luis came on time, didn’t ask any question How it happened, looked at the situation. Then, went back to his truck to get his tools and new unit. Started working a great job, at once, and was done in 45 minutes or less. I was very satisfied with his professionism.
Juan came in was very professional. However, dispatch staff did not contact with me that he would be delayed when it was agreed that he would be here between 10-2pm. When it was close to 2pm and called and the young lady told me , she thought he was already here. After contacting Choice to get clarification on his arrival, Juan called me and stated he was an hour away still completing another job. It was more the lack of communication with the dispatch staff that could have contacted me informing of the delay.
Sara and Chuck were great communicators. Chuck arrived right when he said he would and was extremely thorough. He took the time to explain what he was doing and why and was super patient w our two curious kids. I would definitely recommend their services again!
I called to get a quote and Jenny was really helpful! I had no idea what I even needed and she made me feel comfortable and I didn't feel like I was being taken advantage of. Recommend!