First Response Plumbing & Flood Damage is locally owned and operated in San Diego and has been in the plumbing industry for over 15 years. First Response Plumber was founded on the principals of high quality and speedy plumbing service for both residences and businesses. We have made it our mission to be the most available and widely used plumber for our San Diego neighbors.
We love San Diego!
Luis came on time, didn’t ask any question How it happened, looked at the situation. Then, went back to his truck to get his tools and new unit. Started working a great job, at once, and was done in 45 minutes or less. I was very satisfied with his professionism.
Juan came in was very professional. However, dispatch staff did not contact with me that he would be delayed when it was agreed that he would be here between 10-2pm. When it was close to 2pm and called and the young lady told me , she thought he was already here. After contacting Choice to get clarification on his arrival, Juan called me and stated he was an hour away still completing another job. It was more the lack of communication with the dispatch staff that could have contacted me informing of the delay.
I got a technician with a character that has a bad attitude and I really wouldn't like to be helped by him again. His name is Mauricio. I waited a long time for them to fix my problem. He didn't even want to close the door. He wanted me to call the city so they could send someone to close it. He called his office and they told him to do it himself. He went to buy parts that he needed and he didn't pay attention to let us know that he was going out. He left the door next door open and the garage door as well. I had to call the company to find out if he was going to come back.
2 pods of items returned with no damage and no items missing, I CAN OT DOWNLOAD PAPERS/CONTRACTS TO YOU AND CANT FIND OUT WHY. ANY WAY I CAN SEND SOMEWHERE ELSE 6-24,had a broke pipe upstairs caused a leak through the ceiling.We called Choice Hm War who sent out1st Resp Plumb who talked me into filing a clm with my home warr Allstate because the pipe breaking caused extensive dam2walls,ceiling,floors,appliances,&cabinets.Had us sign a contract for demo&pods to be packed&delivered when the job is complete.1st Resp had 2pods delivered&they packed my home&pods themselves (two different times).Had pods picked up (2different times) and taken somewhere that I do not know where. The Demo team was good&in the interim there was asbestos&then Termites. Since the condo was built in the70's&on a common wall the HOA was responsible. They took care of it immediately. Meanwhile since more demo happened due to asbestos; termites on the common wall were exposed. The HOA took care of that immediately. The HOA had no delays in taking care of their part and followed their protocol necessary. When the Demo was completed&ended that department referred us to the restoration Dept. That department had Alejandro,Andrea, Sarah,Will,&Robert working on our project at one time or another. Andrea insisted she would be in charge of everything no matter who I choose to work with. Will was fired&stated to us "he was hired because Robert&Andrea wanted a white person to work with us because we were white". Sarah called&said 1st resp refuses to work with us until we sign a new contract, pay $1k dep or if we did not sign, they 1st resp was entitled to40% of the money Allstate was giving us. I felt, bullied, strongarmed, even pressured to sign and we had no other choice to sign. The contracted does not have a correct3 day ROR. 1st response says they have custody of our items in the pods until a 16k bill is paid that they refuse to tell what it is for. Allstate has paid the demo in full. 6 months later the contract is expired, and we still are at the studs and cement flooring. nothing has been done. Permits were not obtained for pipe repair per city inspector.
I highly recommend this company. They are very professional. Mainly Juan G. He did an excellent job today at our home and fixed all issues. Thanks a lot Juan. You’re definitely a very good asset for your company. You saved our New Year Eve.