First Response Plumbing & Flood Damage is locally owned and operated in San Diego and has been in the plumbing industry for over 15 years. First Response Plumber was founded on the principals of high quality and speedy plumbing service for both residences and businesses. We have made it our mission to be the most available and widely used plumber for our San Diego neighbors.
We love San Diego!
Anna and Juan both did OUTSTANDING work. In regard to Anna-My claim with Choice Home Warranty Company started on 21 Feb 2024. Anna came on and worked with me and kept calling Choice after they attempted to only cover a portion of the plumbing issues in my home. Choice worked hard to find reasons not to fully cover the issue, but Anna was diligent and was able to get everything covered. I have condensed what she did, but let there be no mistake she went above and beyond and I am sure a critical part of your team. My unsolicited advice; keep and promote her. In regard to Juan-I have had at least three of your techs in my home to look at the same issue. This was all part of getting Choice to cover the entire claim. When Juan came to my home he immediately stood out because of his superior plumbing knowledge. He came out and changed 28 angle stops and several supply lines. As he worked he simultaneously took calls from other plumbers from your company helping them with issues they were facing. Juan stayed the course and did not quit until he replaced each angle stop. Then he checked every one for leaks. After correcting two leaks he said he wanted to check everyone again to ensure each was correctly installed. Juan did not leave my house until approximately 1920. As he was leaving he saw evidence that my water heater main lines were leaking. He recommended that I put in a claim to Choose. I just did and if they send it to your company I will request Juan be sent to fix it. My recommendation; keep and promote Juan ASAP! God Bless, JHJ
Review for 1st Response Plumbing & Flood Damage: I recently had a highly disappointing and frustrating experience with 1st Response Plumbing & Flood Damage, and I feel it's important to share my experience to warn potential customers. On 09.12.2024, a technician arrived to assess a plumbing issue at my home. He seemed professional and identified that a hydro jet was likely necessary to clear the blockage, but my home warranty only covered a small snake, which he used unsuccessfully. Since he couldn’t locate the cleanout, he removed the P-trap and ran the snake through that area. He then scheduled to return the next morning at 9:00 AM with the hydro jet machine to finish the job. I asked about payment, and the technician told me I could pay for everything, including the hydro jet, when he returned the next day. The following morning, I received a phone call from a woman who spoke abruptly. She claimed I had requested a hydro jet and wanted to schedule it. I explained that the technician had already scheduled the appointment for 9:00 AM, and it was past that time. She curtly informed me that they weren’t coming because I hadn’t made any payment, which was their policy before scheduling a hydro jet service. This was the first time I had heard about this policy, as the technician never mentioned it. I offered to make the payment right away, but she wouldn't allow it, claiming it was too late. I explained that I had taken the day off specifically for the appointment the technician had made with me, but she showed no concern and insisted the job wouldn’t proceed without payment. When I asked for compensation for the time I had lost due to their failure to communicate their payment policy, she rudely dismissed me and hung up. I called back to try to resolve the issue, explaining that I wasn’t informed about the payment requirement and simply wanted them to honor their technician's commitment. Unfortunately, her response was that she didn’t care, and she hung up on me a second time after accusing me of yelling, even though I remained calm and firm throughout the conversation. Left with no other option, I contacted another plumbing company, who arrived the same day. When this plumber checked the area, they discovered that the P-trap, which the 1st Response technician had removed, was leaking and had caused damage to the subfloor under my sink, which now had to be replaced. The new plumber was able to clear the drain and install a cleanout without any issues. Adding to the frustration, I didn’t receive an invoice from 1st Response Plumbing until 09.16.2024, several days after the fact, and I paid it immediately. I was appalled at how poorly I was treated. I had no control over the technician’s scheduling or their policies, yet I was left to deal with the fallout of poor communication and a complete lack of professionalism from the dispatch team. They refused to take any accountability or attempt to rectify the situation. In short, I would strongly caution anyone considering 1st Response Plumbing & Flood Damage. Their failure to communicate basic policies, lack of customer care, and unprofessional handling of the situation left me with unnecessary damage and expenses. This is not a company that stands behind its commitments or values its customers.
The service guy has visited my unit for the repair, the HOA service staff declared that it might be from bathtub overflow. We asked to the tenant and understood that it had happened during the bath. He directly speculated about the system without opening the lid that he might break the part of the system when he tries to repair so he offered to get the confirmation of the opening the wall in case. Then you confirmed by the insurance to open the wall 2*2. So when he opens the lid, he will see the situation of the area. He may fix it without opening the wall or without changing the gasket. Maybe it is only the metal that keep the gasket and tube connection. After your call and conversation, your service guy called me and we talked about this issue and he wanted to get a photo of the bathtub about a reconfirmation and I sent a photo from my phone. I called him two times and texted a message, however no reply. You collect your payment without touching the lid. When do you come to repair, please let me know. Also HOA of the building is asking a schedule day.
Jesús and Isaiha we’re very professional and easy to work with, they handled our demolition job in a quick and clean way without damaging any other components of the house. I highly recommend their services. They also made it very easy for my mother who only speaks Spanish to communicate her needs with them, so also bilingual is a plus. I’m am very thankful for their service.
Juan provided great service! He solved my disposal issue and was very friendly and efficient with the repair. Customer service was also very easy to help re-schedule the appointment to a convenient time for us. Thank you Juan!