Ascent Roofing has been professional, courteous and efficient from the very start. We are completely pleased and happy with our new roof. Everyone from Josue the estimator , Jose and Luis the foreman and the whole crew have been so kind and understanding with all our questions before and during construction. Ascent Roofing front office Carlos will respond immediately when I email. I highly recommend Ascent Roofing. You will be very happy.!!
Trishia C
-
May 05, 2024
Proceed with caution when working with Ascent Roofing. I had multiple issues with the company, (formerly known as Alpha Roofing).
1) When my roof was redone in 2019 to prepare for a solar installation, the contract workers hired left clear water bottles filled with urine around the roof and publicly visible areas of my driveway. The issue was resolved when I talked to Carlos about it.
2) There is a lack of follow through with communication for repairs. Around December 2023 I noticed a leak in my roof, I tried contacting Carlos via email and found out that the email address changed. When I contacted via phone, Carlos texted me that he would check out the issue on a Tuesday. Without a visit, Carlos gave me a quote via text of about $600 to possibly get the roof fixed and to have me verify if there truly is a leak. Carlos never came to visit as initially agreed upon, and I waited until January 2024 to reconnect with Carlos when I saw that there truly was a leak. I contacted Carlos on a Monday and was informed that I would be contacted few days to schedule a repair. I had no contact for a week. When I reached out the following Monday, I still hadn't receive any contact from Ascent Roofing until I posted a 2-star Google review. Within 15 minutes of posting a review, I received a call from Carlos and a planned visit for that afternoon.
3) Repairs were done but not to satisfactory. Although there was a 3rd party project on my roof that possibly contributed to the leak, Carlos's father, Jose, proceeded to repair the area of the leak. However, weeks after the repairs were done, my husband checked the roof and noticed shingles were not fixed in place appropriately.
4) Before repairs were done to my roof, Carlos asked me to change my Google review on the company. When I made changes to my review (from 2 stars to 4), Carlos was not satisfied and requested I takey review down if I had an ounce of a negative experience in the review. Being incentived to remove my review and thinking there was nothing for me to gain by leaving the review up, I deleted my Google review on the company.
5) In March 2024, I reported to Carlos about another leak in the roof and scheduled an appointment to have it assessed. When I requested for a time after 4 p.m., Carlos texted me that he could not accommodate because of a commitment to take his kids to practice at 5:15. On the agreed upon date and time of the assessment appointment, Carlos informed me that he was running behind. Carlos didn't arrive at my home until around 6:45 p.m. Not only was he over two hours late from the scheduled appointment, he quoted my husband $450 for the repair for work that could have been prevented had rotten wood been replaced in 2019.
The unprofessional communication practice and desire to be perceived as a competent and consumer oriented company is amazing. Be wary when working with Ascent Roofing. I'm glad many people have had positive experiences. I, unfortunately, have had multiple misses with them.
Mark Randall
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August 12, 2024
Ascent Roofing completed a full roof replacement to a house in my neighborhood. I saw daily the progress made and the quality of the completed roof. For this reason I scheduled an estimate for my house. I was greeted by Mr. Jose Macias Project Manager / Estimator. After a review of my roofing needs, Mr. Macias inspected the roof and discussed his findings and my options. I was provided with a formal written proposal detailing all expenses, materials, clean up, labor and disposal costs. Mr. Macias clearly explained services offered by Ascent Roofing, such as roof replacement, repairs and financing offered. I recommend Ascent Roofing without reservation to anyone interested in complete roofing services, from replacement to repair work.
Joseph Nolan
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June 05, 2023
Sorry for posting this late. I highly recommend ascent roofing. Carlos was very professional and informative through the whole process. Our roof was original with the home and after the heavy rain this winter we had several leaks which indicated we needed new underlayment and likely had bad/corroded plywood. Their price was very reasonable and competitive compared to the numerous companies that I had come to quote for the roof. His team is very hard working and cleaned up each day that they worked. I’m glad I went with this company and will recommend them to my friends and neighbors in the future. Thank you!
Anil Patel
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April 13, 2023
Ascent Roofing was highly recommended to us by a Solar System company. Our roof has metal tiles and the Solar Panels needed to be installed on a stronger roof surface. Ascent roofing was hired to replace the metal roof panels with composite tiles in the areas where the Solar Panels were going to be installed and once the on a Solar Panels were installed then Ascent would picture frame the roof with the original metal tiles. Not too many roofing companies provide these services. Ascent has professional employees with more than 30 years of direct roofing experience. The total process needed to be completed in a tight timeline with working around the recent rains in S. California. Ascent completed the project professionally prior to the deadlines with paying utmost attention to all the details. Any issues were promptly dealt with full satisfaction. We highly recommend the company for roofing work.
We are appreciative of Carlos managing all the contract details plus coordination and of Jose & his team members performing the work with due diligence.
Thank you, Ascent for helping us achieve our objectives!
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340 W 26th St Ste M, National City, CA 91950, USA
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Ascent Roofing has been professional, courteous and efficient from the very start. We are completely pleased and happy with our new roof. Everyone from Josue the estimator , Jose and Luis the foreman and the whole crew have been so kind and understanding with all our questions before and during construction. Ascent Roofing front office Carlos will respond immediately when I email. I highly recommend Ascent Roofing. You will be very happy.!!
Proceed with caution when working with Ascent Roofing. I had multiple issues with the company, (formerly known as Alpha Roofing). 1) When my roof was redone in 2019 to prepare for a solar installation, the contract workers hired left clear water bottles filled with urine around the roof and publicly visible areas of my driveway. The issue was resolved when I talked to Carlos about it. 2) There is a lack of follow through with communication for repairs. Around December 2023 I noticed a leak in my roof, I tried contacting Carlos via email and found out that the email address changed. When I contacted via phone, Carlos texted me that he would check out the issue on a Tuesday. Without a visit, Carlos gave me a quote via text of about $600 to possibly get the roof fixed and to have me verify if there truly is a leak. Carlos never came to visit as initially agreed upon, and I waited until January 2024 to reconnect with Carlos when I saw that there truly was a leak. I contacted Carlos on a Monday and was informed that I would be contacted few days to schedule a repair. I had no contact for a week. When I reached out the following Monday, I still hadn't receive any contact from Ascent Roofing until I posted a 2-star Google review. Within 15 minutes of posting a review, I received a call from Carlos and a planned visit for that afternoon. 3) Repairs were done but not to satisfactory. Although there was a 3rd party project on my roof that possibly contributed to the leak, Carlos's father, Jose, proceeded to repair the area of the leak. However, weeks after the repairs were done, my husband checked the roof and noticed shingles were not fixed in place appropriately. 4) Before repairs were done to my roof, Carlos asked me to change my Google review on the company. When I made changes to my review (from 2 stars to 4), Carlos was not satisfied and requested I takey review down if I had an ounce of a negative experience in the review. Being incentived to remove my review and thinking there was nothing for me to gain by leaving the review up, I deleted my Google review on the company. 5) In March 2024, I reported to Carlos about another leak in the roof and scheduled an appointment to have it assessed. When I requested for a time after 4 p.m., Carlos texted me that he could not accommodate because of a commitment to take his kids to practice at 5:15. On the agreed upon date and time of the assessment appointment, Carlos informed me that he was running behind. Carlos didn't arrive at my home until around 6:45 p.m. Not only was he over two hours late from the scheduled appointment, he quoted my husband $450 for the repair for work that could have been prevented had rotten wood been replaced in 2019. The unprofessional communication practice and desire to be perceived as a competent and consumer oriented company is amazing. Be wary when working with Ascent Roofing. I'm glad many people have had positive experiences. I, unfortunately, have had multiple misses with them.
Ascent Roofing completed a full roof replacement to a house in my neighborhood. I saw daily the progress made and the quality of the completed roof. For this reason I scheduled an estimate for my house. I was greeted by Mr. Jose Macias Project Manager / Estimator. After a review of my roofing needs, Mr. Macias inspected the roof and discussed his findings and my options. I was provided with a formal written proposal detailing all expenses, materials, clean up, labor and disposal costs. Mr. Macias clearly explained services offered by Ascent Roofing, such as roof replacement, repairs and financing offered. I recommend Ascent Roofing without reservation to anyone interested in complete roofing services, from replacement to repair work.
Sorry for posting this late. I highly recommend ascent roofing. Carlos was very professional and informative through the whole process. Our roof was original with the home and after the heavy rain this winter we had several leaks which indicated we needed new underlayment and likely had bad/corroded plywood. Their price was very reasonable and competitive compared to the numerous companies that I had come to quote for the roof. His team is very hard working and cleaned up each day that they worked. I’m glad I went with this company and will recommend them to my friends and neighbors in the future. Thank you!
Ascent Roofing was highly recommended to us by a Solar System company. Our roof has metal tiles and the Solar Panels needed to be installed on a stronger roof surface. Ascent roofing was hired to replace the metal roof panels with composite tiles in the areas where the Solar Panels were going to be installed and once the on a Solar Panels were installed then Ascent would picture frame the roof with the original metal tiles. Not too many roofing companies provide these services. Ascent has professional employees with more than 30 years of direct roofing experience. The total process needed to be completed in a tight timeline with working around the recent rains in S. California. Ascent completed the project professionally prior to the deadlines with paying utmost attention to all the details. Any issues were promptly dealt with full satisfaction. We highly recommend the company for roofing work. We are appreciative of Carlos managing all the contract details plus coordination and of Jose & his team members performing the work with due diligence. Thank you, Ascent for helping us achieve our objectives!