Washer broke and decided to call Big City.
Called on Christmas Eve to make an appointment for the following Friday (3 days ahead). Earliest time frame they provided was 1p-5p.
Friday came and called them to confirm the appointment in the morning. Timeframe came and gone- no call, no show. I called and left a message.
It's now Saturday and still no contact.
Customer service is everything these days and this company has none! Will never call these guys again.
Ruben Salazar
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September 09, 2024
I called Big City this morning and they sent out a technician to evaluate my home AC system within 2 hours. Eric the technician called me to let me know he was en route. He evaluated the issue, verbally walked me through the needed repair, quoted me the price. He had the necessary parts plus the price was fair & reasonable. He had it up and running in no time. I would highly recommend Big City. Thank you Big City.
Kevin Schroeder
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September 24, 2024
Erik was very friendly and professional! He helped get our A/C back up and running- made sure to test the temperature in all of our vents and even helped me locate the source of some flies that were getting into our house. Highly recommend! Great service- thanks Erik!
Marcus Calderon
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November 07, 2024
Same day service on a built in microwave. Diagnosed the problem on site and were able to get it fixed and reinstalled professionally and for a reasonable price!
Alice Vorotch (Alsh2012)
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December 01, 2019
Val did a great job installing a disposal and a dishwasher for me. He was fast and professional. I’d highly recommend him and will use him again when an opportunity arises. Great guy, great service!
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13879 Via Lactea, San Diego, CA 92129, USA
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Washer broke and decided to call Big City. Called on Christmas Eve to make an appointment for the following Friday (3 days ahead). Earliest time frame they provided was 1p-5p. Friday came and called them to confirm the appointment in the morning. Timeframe came and gone- no call, no show. I called and left a message. It's now Saturday and still no contact. Customer service is everything these days and this company has none! Will never call these guys again.
I called Big City this morning and they sent out a technician to evaluate my home AC system within 2 hours. Eric the technician called me to let me know he was en route. He evaluated the issue, verbally walked me through the needed repair, quoted me the price. He had the necessary parts plus the price was fair & reasonable. He had it up and running in no time. I would highly recommend Big City. Thank you Big City.
Erik was very friendly and professional! He helped get our A/C back up and running- made sure to test the temperature in all of our vents and even helped me locate the source of some flies that were getting into our house. Highly recommend! Great service- thanks Erik!
Same day service on a built in microwave. Diagnosed the problem on site and were able to get it fixed and reinstalled professionally and for a reasonable price!
Val did a great job installing a disposal and a dishwasher for me. He was fast and professional. I’d highly recommend him and will use him again when an opportunity arises. Great guy, great service!