Erik was very friendly and professional! He helped get our A/C back up and running- made sure to test the temperature in all of our vents and even helped me locate the source of some flies that were getting into our house. Highly recommend! Great service- thanks Erik!
Duane Norman
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June 19, 2024
This company sucks!
Do not hire them, they string you out for the day waiting for someone to show up to fix your refrigerator. I was told someone would be to me between 8 and 11. They called to let me know it would be 12 before a technician was available. The technician finally showed up at 1. The fix was temporary, the fridge ran for maybe 4 hours before the EFI was tripped again. I started calling them at 7 in the morning to have them come and fix it, they are not sending a technician to me. I should be a priority today since they did not fix it yesterday. I have called another company to fix it. They don't even deserve one star but I had to select that so I could post this.
Ruben Salazar
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September 09, 2024
I called Big City this morning and they sent out a technician to evaluate my home AC system within 2 hours. Eric the technician called me to let me know he was en route. He evaluated the issue, verbally walked me through the needed repair, quoted me the price. He had the necessary parts plus the price was fair & reasonable. He had it up and running in no time. I would highly recommend Big City. Thank you Big City.
Jenny Yang
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August 14, 2024
They tacked on unapproved work.
Our tenants had requested for a hood vent fan repair. It was quoted at 75, would've costed $85 (50 call out and 35 repair fee), but they performed an unauthorized "Stove cleaning" and charged 200. this was not authorized or requested.
Terri D
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July 10, 2024
I had my air conditioner diagnosed and he quoted a price, I asked him 3 different times because I have a home warranty.when it was time to pay, it 4 times the amount! And removed the part,do not do business with this company!
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13879 Via Lactea, San Diego, CA 92129, USA
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Erik was very friendly and professional! He helped get our A/C back up and running- made sure to test the temperature in all of our vents and even helped me locate the source of some flies that were getting into our house. Highly recommend! Great service- thanks Erik!
This company sucks! Do not hire them, they string you out for the day waiting for someone to show up to fix your refrigerator. I was told someone would be to me between 8 and 11. They called to let me know it would be 12 before a technician was available. The technician finally showed up at 1. The fix was temporary, the fridge ran for maybe 4 hours before the EFI was tripped again. I started calling them at 7 in the morning to have them come and fix it, they are not sending a technician to me. I should be a priority today since they did not fix it yesterday. I have called another company to fix it. They don't even deserve one star but I had to select that so I could post this.
I called Big City this morning and they sent out a technician to evaluate my home AC system within 2 hours. Eric the technician called me to let me know he was en route. He evaluated the issue, verbally walked me through the needed repair, quoted me the price. He had the necessary parts plus the price was fair & reasonable. He had it up and running in no time. I would highly recommend Big City. Thank you Big City.
They tacked on unapproved work. Our tenants had requested for a hood vent fan repair. It was quoted at 75, would've costed $85 (50 call out and 35 repair fee), but they performed an unauthorized "Stove cleaning" and charged 200. this was not authorized or requested.
I had my air conditioner diagnosed and he quoted a price, I asked him 3 different times because I have a home warranty.when it was time to pay, it 4 times the amount! And removed the part,do not do business with this company!