Yelp Link: https://www.yelp.com/biz/colepepper-plumbing-san-diego-2
Owner: Mitch Kenney
About Colepepper Plumbing
Is this your business?
Is this your business?
Yelp Link: https://www.yelp.com/biz/colepepper-plumbing-san-diego-2
Owner: Mitch Kenney
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Overpriced up-sellers that seem to deliberately escalate simple matters to their master plumbers just to charge for another appointment. We had simple toilet running issues and they were strongly recommending a full toilet rebuild. We did a partial and everything has been great (obviously). We rehired Colepepper when we had an issue with our water pressure because they seemed professional the first time (although we sensed something might be 'off' with them). Someone came to diagnose the issue and couldn't find the source - so they escalated to a master plumber for another appointment. For context, the first appointment was free. When the master umber came, they instantly asked if we had a water softener. We said yes and the issue was diagnosed immediately. Sort of. The master plumber actually said some things that were wrong. Ultimately, the installers of our water softener actually came back and resolved the issue (and explained very logically what happened... Contrary to Colepepper). In short, we won't be using Colepepper again.
I do not trust the technician that came out! The prices and repairs that he recommended were ridiculous. My garbage disposal was broken. He didn't even try to fix it or tinker with it at all and told me it needed to be replaced. Then he started looking around for other things to throw onto the bill! He told me that the water supply hoses had some corrosion on it and that I should replace them. It just looked like normal wear and tear and hard water build up (also these hose are about $5 at Home Depot and an easy do it yourself replace). In the end he recommended repairing a pipe that he said the rubber seal may have corroded, so that along with the garbage disposal replacement would have been almost $1200!!! I called another company and they came out the same day. That technician tried turning the blades with the allen wrench and then hit the reset button on the garbage disposal and it worked! I didn't know about the reset button. I only had to pay for the service call my garbage disposal works. The technician said it was in good shape and should last a few more years. The person from Colepepper seemed full of it and was just trying to take advantage. I cannot recommend them!
Once again Colepepper Plumbing exceeded my expectations with their service and professionalism. Their technician was really helpful and got the job done quickly and without issue. Trust is really important to me and I will be sure to use them again for any of our plumbing needs here at the house.
Colepepper Plumbing spent 2 days at my house fixing a cracked pipe under my kitchen sink. By the end of the second day they told me my pipes were "too old" to clear. I had another plumber come the next day and he had the drain cleared in less than an hour. Stay away from these guys they just want to upsell you so you spend thousands on services you don't need. Then they take days to complete a job that should take hours.
Junior was/is also great! Did a great job of fixing the PRB fitting. Nice gentleman, caring & efficient. Thank you. Janet Hatch PS I am going to have my husband, Bernard Plent, do a review too on Billy & Junior!