Terrible experience with this company in which Dr Horton builders trusted to be their solar contractors on their new build community. They told me I’ve been waiting 2 months for activation because the utility company has yet to return my permission to operate and to just sit tight and “keep waiting”. It turns out they had put in erroneous information for my address they submitted (completely on my PTO and now tell me they will wait and resubmit only to have to wait more time for activation. Now the utility company tells me they sent them my approval over a week ago……Still waiting to months later paying ultra high electric bills from my 2 EV cars mostly and still no confirmation my panels are activated. Oh and good luck waiting over an hour listening to their hold music for the activation department to answer. Please find another solar contractor that actually follows up with their customers AFTER they receive their thousands of dollars from you!
OkShmily Baby
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October 23, 2024
Update at the bottom!!!
Original review:
As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here.
As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well.
Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽
Fantastic job Colton once again!!! 👏🏽 👍🏽
Terry Truett
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November 27, 2024
Very poor customer service. I have one solar panel which is not working. Reported this problem to CS in July 2024; they sent a tech in Oct and another one in Nov. They both diagnosed the same problem - bad panel. These are covered under the warranty, but CS appears reluctant to honor their obligation. After paying over $20k for the panels, I'm beyond disappointed. Now they are ghosting me, no one returns my calls or texts.
Jayme Davis
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August 03, 2024
UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar!
UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that.
My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
james olson
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November 26, 2024
Complete Solar just bought out Sun Power Solar in bankruptcy. It’s apparent as a Sun Power owner they sucked!!! Now trying to get service from Complete solar is worst. Customer Service is voice mail. No return calls, how could the State of California provide a business license for this company. EVERYONE WRITE THE THE STATE ATTORNEY GENERALS OFFICE AND DEMAND INVESTIGATION OF THIS COMPANY AND PROSECUTION !! It’s not going to get better!!!!
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Terrible experience with this company in which Dr Horton builders trusted to be their solar contractors on their new build community. They told me I’ve been waiting 2 months for activation because the utility company has yet to return my permission to operate and to just sit tight and “keep waiting”. It turns out they had put in erroneous information for my address they submitted (completely on my PTO and now tell me they will wait and resubmit only to have to wait more time for activation. Now the utility company tells me they sent them my approval over a week ago……Still waiting to months later paying ultra high electric bills from my 2 EV cars mostly and still no confirmation my panels are activated. Oh and good luck waiting over an hour listening to their hold music for the activation department to answer. Please find another solar contractor that actually follows up with their customers AFTER they receive their thousands of dollars from you!
Update at the bottom!!! Original review: As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here. As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well. Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽 Fantastic job Colton once again!!! 👏🏽 👍🏽
Very poor customer service. I have one solar panel which is not working. Reported this problem to CS in July 2024; they sent a tech in Oct and another one in Nov. They both diagnosed the same problem - bad panel. These are covered under the warranty, but CS appears reluctant to honor their obligation. After paying over $20k for the panels, I'm beyond disappointed. Now they are ghosting me, no one returns my calls or texts.
UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar! UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that. My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
Complete Solar just bought out Sun Power Solar in bankruptcy. It’s apparent as a Sun Power owner they sucked!!! Now trying to get service from Complete solar is worst. Customer Service is voice mail. No return calls, how could the State of California provide a business license for this company. EVERYONE WRITE THE THE STATE ATTORNEY GENERALS OFFICE AND DEMAND INVESTIGATION OF THIS COMPANY AND PROSECUTION !! It’s not going to get better!!!!