Terrible experience with this company in which Dr Horton builders trusted to be their solar contractors on their new build community. They told me I’ve been waiting 2 months for activation because the utility company has yet to return my permission to operate and to just sit tight and “keep waiting”. It turns out they had put in erroneous information for my address they submitted (completely on my PTO and now tell me they will wait and resubmit only to have to wait more time for activation. Now the utility company tells me they sent them my approval over a week ago……Still waiting to months later paying ultra high electric bills from my 2 EV cars mostly and still no confirmation my panels are activated. Oh and good luck waiting over an hour listening to their hold music for the activation department to answer. Please find another solar contractor that actually follows up with their customers AFTER they receive their thousands of dollars from you!
OkShmily Baby
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October 23, 2024
Update at the bottom!!!
Original review:
As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here.
As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well.
Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽
Fantastic job Colton once again!!! 👏🏽 👍🏽
Julia Park
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March 24, 2025
Extremely upsetting to spend tens of thousands of dollars purchasing solar panels to then have multiple emails be ignored time and time again regarding activating our panels. Calling them will result in people trying to pass you off to the “right department” only for them to let you know no one can help and that you should leave an email that will never be addressed or replied to. I wish we could have spent our money with another company that will actually activate the panels they install so we can start saving energy. Right now it has just been a waste of money.
tony dominguez
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March 14, 2025
I had solar installed on my home back in August of 2024, yet I still pay a full electric bill through Edison to this day. Supposedly my panels need a final inspection before activation, but Complete Solar has failed to send anyone out to do so. Trying to get a hold of someone within this company is close to mission impossible, but if you get lucky and speak to someone, they simply give you the runaround. Overall a very unprofessional experience and unfortunately there seems to be no respect for their customers. Thus far it has been a total waste of time, effort, and money. I will be filing a complaint with the CSLB as it appears Complete Solar is unable to resolve any issues.
Erick E
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March 16, 2025
Purchased a home with tri point homes in Dec 6 2024 and the solar company got bought out by these guys. It is now March 16, 2025 and we have contacted by phone, email and the original rep and our builder has CCd them as well and no response. Currently sitting in limbo waiting for our solar to be activating while we continue to pay high monthly bills. Complete incompetence by this company to not reach out to new customers who have been sitting idle for months now
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Terrible experience with this company in which Dr Horton builders trusted to be their solar contractors on their new build community. They told me I’ve been waiting 2 months for activation because the utility company has yet to return my permission to operate and to just sit tight and “keep waiting”. It turns out they had put in erroneous information for my address they submitted (completely on my PTO and now tell me they will wait and resubmit only to have to wait more time for activation. Now the utility company tells me they sent them my approval over a week ago……Still waiting to months later paying ultra high electric bills from my 2 EV cars mostly and still no confirmation my panels are activated. Oh and good luck waiting over an hour listening to their hold music for the activation department to answer. Please find another solar contractor that actually follows up with their customers AFTER they receive their thousands of dollars from you!
Update at the bottom!!! Original review: As for me everything was amazing up untill i was told by the installer that i was missing a sub back up panel to function properly. Since then i feel i have an incomplete solar system. I spoke to mirian who confirmed i am indeed missing the sub back up panel and promised to send someone out my way but now she completely avoids my messages and emails. I try to maintain good hopes with this company because everything was good and worked well so far. I hope someone will reach out and fix this problem. I will leave another review with an update to let you all know how it goes from here. As far as the money i was promised. I was also told it will be be sent out in january. I will keep you all updated on how that goes as well. Update: sooo this company really is about customer satisfaction!!! They sent someone out right away!!! A very knowledgeable tech named Colton!! He is super friendly and he carefully reviewed my whole system and handled my issues promptly!! Hands down this guy deserves his applause!! Also I really appreciate the line of communication I had with Stacy who answered all my issues in an expedited manner. I feel that choosing complete solar was the best choice because of the way they tackled my issues. And i cant express my customer satisfaction in just one review! Truly deserve more than five stars!!! Super happy with all my installer's who installed my panels too!!complete solar even put a fence around my whole system for safety. They truly went over and beyond in regards to customer satisfaction!!!! Hands down best decision ever was to roll with complete solar, they are the complete best!!! 💪🏽 Fantastic job Colton once again!!! 👏🏽 👍🏽
Extremely upsetting to spend tens of thousands of dollars purchasing solar panels to then have multiple emails be ignored time and time again regarding activating our panels. Calling them will result in people trying to pass you off to the “right department” only for them to let you know no one can help and that you should leave an email that will never be addressed or replied to. I wish we could have spent our money with another company that will actually activate the panels they install so we can start saving energy. Right now it has just been a waste of money.
I had solar installed on my home back in August of 2024, yet I still pay a full electric bill through Edison to this day. Supposedly my panels need a final inspection before activation, but Complete Solar has failed to send anyone out to do so. Trying to get a hold of someone within this company is close to mission impossible, but if you get lucky and speak to someone, they simply give you the runaround. Overall a very unprofessional experience and unfortunately there seems to be no respect for their customers. Thus far it has been a total waste of time, effort, and money. I will be filing a complaint with the CSLB as it appears Complete Solar is unable to resolve any issues.
Purchased a home with tri point homes in Dec 6 2024 and the solar company got bought out by these guys. It is now March 16, 2025 and we have contacted by phone, email and the original rep and our builder has CCd them as well and no response. Currently sitting in limbo waiting for our solar to be activating while we continue to pay high monthly bills. Complete incompetence by this company to not reach out to new customers who have been sitting idle for months now