UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar!
UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that.
My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
Kimberly Davolt
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July 26, 2024
Absolutely the worst! I signed up and was told my house would 100% run with the solar panels I was quoted which was 19 panels. Just to be safe, I opted to have 21 panels placed. Now I have a projected bill of 400 dollars on top of my solar lease payment. There is terrible communication between this company alone! And the other companies..the finance, production and installation company all try to pass the buck! Furthermore, Josh in sales is a lying crook and don't trust anything he says! All the I insetives I was promised by him a had to fight for months to get! By far the worst experience I've ever had in any aspect!
TheConsumer
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August 15, 2024
DO NOT USE!
They acquired CORE ENERGY and its CEO to do marketing. “Rest assured” they’ll be using same business practice. CORE ENERGY will give you promises, put solar panels on your roof to get the loans approved and only 3 days for you to opt out from the loan. Legally they can’t install it without city permit first.
Took them one whole year to get the PTO and panels turned on. Once turned on it also turned out that ALL panels were broken with broken wires. After they scammed thousands of people (each stuck on $23k-$50k loans), they filed bankruptcy. We need authorities to take a look at this company too.
Becky Brombach
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June 25, 2024
DO NOT USE COMPLETE SOLAR. We had our solar panels installed in February. About a month after installation a technician called us to inform us the batteries were not connected, he came out, messed with the batteries, got shocked. We were then told the batteries were no good. A technician came out and removed them and now we have no batteries. Complete solar continues to leave messages and texts to send a technician to hook up the batteries we don’t have. Ari the representative won't answer my texts or calls. Complete solar ignores all of my attempts to reach them.
Polly Montano
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June 04, 2024
Do not use Complete Solar. They have the worse customer service and they can't coordinate schedules with customer, utility company, city inspector or their workers. They have been fined by utility company twice and because they don't pay the fines or the fee that is required by the utility company, we can't move forward. We have had solar panels on our roof for over a year, but still need electrical panel upgrades for two properties. No one ever returns our calls or emails.
Also, don't trust My Smart House. They sold us the solar and then contracted Complete Solar to do the work. My Smart House is just as bad. Horrible customer service. They never know what's going on, if they call back, which is rare.
This is ridiculous! Everyone I know that has gotten solar has never had the problems we are dealing with between Complete Solar and My Smart House.
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UPDATE 2: This city showed up and signed off on August 1st, as promised. Everything is great now! I think if the company set a better expectation initially, that I would not be up and running until the city signed off and it could be a few months, then the first review I left would not have been necessary. Once I was able to get a hold of someone, communication was great...I had cell numbers for 2 employees (Carlos & Stacy) and always got a response. The installers were always great. Thank you, Complete Solar! UPDATE: Thank you for your response. The City is supposed to be here on August 1. I'll update my review after that. My panels have been installed for a few months, but nothing has been reflected on my utility bill. I called my utility company and they have no record of me having solar installed. I thought it strange that no one ever came to my house from the city to inspect my panels. I've tried to call multiple times and no answer/return call. After reading the other reviews on this page, I am very concerned! If I do not hear back from someone by tomorrow, I will be filing a complaint with the CSLB, as well as AMERICAN CONTRACTORS INDEMNITY COMPANY and any other agency that regulates this business.
Absolutely the worst! I signed up and was told my house would 100% run with the solar panels I was quoted which was 19 panels. Just to be safe, I opted to have 21 panels placed. Now I have a projected bill of 400 dollars on top of my solar lease payment. There is terrible communication between this company alone! And the other companies..the finance, production and installation company all try to pass the buck! Furthermore, Josh in sales is a lying crook and don't trust anything he says! All the I insetives I was promised by him a had to fight for months to get! By far the worst experience I've ever had in any aspect!
DO NOT USE! They acquired CORE ENERGY and its CEO to do marketing. “Rest assured” they’ll be using same business practice. CORE ENERGY will give you promises, put solar panels on your roof to get the loans approved and only 3 days for you to opt out from the loan. Legally they can’t install it without city permit first. Took them one whole year to get the PTO and panels turned on. Once turned on it also turned out that ALL panels were broken with broken wires. After they scammed thousands of people (each stuck on $23k-$50k loans), they filed bankruptcy. We need authorities to take a look at this company too.
DO NOT USE COMPLETE SOLAR. We had our solar panels installed in February. About a month after installation a technician called us to inform us the batteries were not connected, he came out, messed with the batteries, got shocked. We were then told the batteries were no good. A technician came out and removed them and now we have no batteries. Complete solar continues to leave messages and texts to send a technician to hook up the batteries we don’t have. Ari the representative won't answer my texts or calls. Complete solar ignores all of my attempts to reach them.
Do not use Complete Solar. They have the worse customer service and they can't coordinate schedules with customer, utility company, city inspector or their workers. They have been fined by utility company twice and because they don't pay the fines or the fee that is required by the utility company, we can't move forward. We have had solar panels on our roof for over a year, but still need electrical panel upgrades for two properties. No one ever returns our calls or emails. Also, don't trust My Smart House. They sold us the solar and then contracted Complete Solar to do the work. My Smart House is just as bad. Horrible customer service. They never know what's going on, if they call back, which is rare. This is ridiculous! Everyone I know that has gotten solar has never had the problems we are dealing with between Complete Solar and My Smart House.