While I wasn't the owner nor the person who hired Diamond Roofing, I am the person who lived in the house while the work was being done and wanted to share my experience from a renters point of view.
When I heard that we needed a new roof, needless to say I was dreading the work being done - especially because I work from home and have a young pitbull pup and just imagined the endless barking, noise and disaster that was to come. While there was some noise and a little barking, my experience couldn't have been any more different that the nightmare I originally imagined.
Day 1 - D-Day as i referred to it. A massive team showed up early to start ripping off the roof. I had planned ahead to take my dog to daycare that day but wasn't running behind and hadn't left the house before their arrival. I asked if they could hold of draping the backyard until I could get my pup out to potty/leave and they were happy to do so. They were nice enough to greet my pup as we left (she LOVES people but some folks shy away from her breed) - something I really appreciated as I don't want her to be afraid of workers who will be around all week (or so i thought).
I couldn't believe the progress made in day 1!! Demo was done and new roof work had already been underway by the afternoon. I was impressed with the thorough clean up job done after ripping down everything, something I'm especially sensitive to with a dog that puts EVERYTHING in her mouth.
Day 2 - As soon as my pup saw/heard the workers arrive, she was on edge. I had asked if they needed access to the backyard which they did not, so I spent some time out back with her, treating her as I spoke to one of the guys on the roof (trying to let her know it was ok/not to be afraid). He was SO nice, spoke to Riley (my pup), talked about his pitties at home and after about an hour or so of curiosity, Riley calmed down for the rest of the day (AMAZING!). It meant a lot to me that this person who clearly had a lot of work to do was so patient with my pup and took the time to help me put her at ease.
I realize this review talks a lot about my pup - but I'm sure any dog owner has shared concerns or dealt with headaches while handling home projects. Safety and consideration extend beyond humans when it comes to the Diamond Roofing, and for that I am truly grateful. Beyond that - the work was done in a little over 2 days?!!! UNBELIEVABLE! And while of course there was unavoidable noise that comes with getting a new roof no matter who does the work, I was hardly put out despite having a massive team on site (which obviously is how they are able to work so quickly and efficiently!).
And while I did not hire them, I know the owner received a few bids as I was here when they came out to quote the project - which must mean they are priced competitively. The owner was extremely happy with the work they did and both her and I highly recommend the team at Diamond - they truly are a gem ;)
mick rossler
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October 05, 2023
I had Diamond Roofing do the roof on my house, and they did a relatively good job, and the roof doesn't leak. There were a few issues such as they took the tv satellite off the roof and just threw it away. They also didn't do gutters on both sides, as it was before the re-roofing. I contacted them later about doing the roof at my business, which is very, very, very urgent, as the roof leaks like a sieve and has caused major damage to the interior when it rains. They didn't show up to the first appointment, which they scheduled on Labor Day. They rescheduled, and then the estimator asked if he could come the next day as he had a family thing to take care of, so I happily agreed. A MONTH has gone by and I still don't have a quote!!!!!!!!!!! I've called several times, and was told by the estimator that he was busy, but he promised to get me a quote a week after I talked to him, two weeks ago. This company has jumped the shark hard. Don't waste your time.
EDIT: I called and asked to speak to the owner. I would imagine he would want to know how his employees are doing, or not doing their job, as I would if I were him. I was given a wrong number to call. I called back and was given a different number which was also wrong.
Dennis Neal
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August 20, 2020
I have been a homeowner for 33 years and this was the best experience with a contractor I have ever had. I got four quotes. One quote was way over the others. One company was terrible at actually get me a quote as I waited far too long for and decide if they were going to have that bad of service for a quote, it wasn't a good sign. Diamond Roofing and another company came in very close in price but the Diamond salesman Thomas Smith went the extra mile. He forward me links to solar attic fans that he thought would meet needs, helped select the under layer, a great price of repairing my sky light, and was easy keep in touch with. The tear off crew arrived at 7:15 Monday morning and completed everything in three hours! The installation team were waiting and started immediately. Edgardo and Mikey were top notch professionals. They answered any of my questions in detail. Their workmanship was first class. All the vents and pipes were painted to match the color of my roof. All the flashing and trim look great. They mostly finished at the end of the day on Wednesday but came back on Thursday morning to finish up a few details. I had a little wood damage. Every Roofing contractor is not going to include the wood under the shingles because they have no idea how bad it is until the old shingles are removed. The cost to replaced the damaged wood was minimal. My advice to you, is to have your roof replaced or at least inspected before it starts leaking if you can afford it. Diamond Roofing want you to be 100% satisfied with the results and I am that customer! Hire these guys. They are Great!
Jenny X
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January 07, 2021
Diamond Roofing is worth the wait (9 weeks to be exact)! Diamond Roofing installed a new roof (used original tiles) in December 2020 and they did an awesome job! Excellent customer service! Speedy and quality work!
Thomas Smith from Diamond Roofing came by and gave me a detailed proposal. After getting a few quotes, I realized the estimates varied greatly and I needed to do more research in comparing the different proposals. After several phone calls, I was impressed by Thomas' patience in answering my questions and concerns. He was knowledgeable and thorough in explaining his plan, especially to someone who didn't know a lot about roof repairs. Diamond's quote was somewhere in the middle of the road in terms of price comparing to the others. At the end of the day, I really wanted Diamond's plan of adding O'Hagin attic vents (none of the other companies offered that).
The actual job only took 3 days (projected 5 days in the original plan), which was great! The team was led by Jesus Acevedo and he and his team did a fantastic job. Jesus was patient, kind, and COVID compliant (always had a mask on when he spoke to me outside). He made sure I knew each step of the process (new vent locations and color, wood conditions) by drawing diagrams and taking pictures. Jesus made sure I was happy with the work and asked for feedback/inspection each day. I prepared myself for any unexpected surprises and thank goodness everything we encountered was already discussed in the original proposal. Jesus was very patient when I asked him to change a few minor aesthetic/cosmetic changes. Everything looked great in the end! Thank you Jesus!
I feel that I made the right decision to go with Diamond Roofing for this large and important home renovation/repair. They offered excellent customer service, warranty and a piece of mind that I won't need to worry in the future. I'll be recommending them to my friends and neighbors. Do it right the first time and go with Diamond Roofing!
Jose Clamper
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September 16, 2021
Great advertisement!!!
When you have your company’s name on the side of your vehicle you shouldn’t drive the way you do. I don’t know what occurred between your company truck and those other vehicles but running people off the road is never okay! Very unprofessional, I’d hate to see how your company handles issues with customers!
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While I wasn't the owner nor the person who hired Diamond Roofing, I am the person who lived in the house while the work was being done and wanted to share my experience from a renters point of view. When I heard that we needed a new roof, needless to say I was dreading the work being done - especially because I work from home and have a young pitbull pup and just imagined the endless barking, noise and disaster that was to come. While there was some noise and a little barking, my experience couldn't have been any more different that the nightmare I originally imagined. Day 1 - D-Day as i referred to it. A massive team showed up early to start ripping off the roof. I had planned ahead to take my dog to daycare that day but wasn't running behind and hadn't left the house before their arrival. I asked if they could hold of draping the backyard until I could get my pup out to potty/leave and they were happy to do so. They were nice enough to greet my pup as we left (she LOVES people but some folks shy away from her breed) - something I really appreciated as I don't want her to be afraid of workers who will be around all week (or so i thought). I couldn't believe the progress made in day 1!! Demo was done and new roof work had already been underway by the afternoon. I was impressed with the thorough clean up job done after ripping down everything, something I'm especially sensitive to with a dog that puts EVERYTHING in her mouth. Day 2 - As soon as my pup saw/heard the workers arrive, she was on edge. I had asked if they needed access to the backyard which they did not, so I spent some time out back with her, treating her as I spoke to one of the guys on the roof (trying to let her know it was ok/not to be afraid). He was SO nice, spoke to Riley (my pup), talked about his pitties at home and after about an hour or so of curiosity, Riley calmed down for the rest of the day (AMAZING!). It meant a lot to me that this person who clearly had a lot of work to do was so patient with my pup and took the time to help me put her at ease. I realize this review talks a lot about my pup - but I'm sure any dog owner has shared concerns or dealt with headaches while handling home projects. Safety and consideration extend beyond humans when it comes to the Diamond Roofing, and for that I am truly grateful. Beyond that - the work was done in a little over 2 days?!!! UNBELIEVABLE! And while of course there was unavoidable noise that comes with getting a new roof no matter who does the work, I was hardly put out despite having a massive team on site (which obviously is how they are able to work so quickly and efficiently!). And while I did not hire them, I know the owner received a few bids as I was here when they came out to quote the project - which must mean they are priced competitively. The owner was extremely happy with the work they did and both her and I highly recommend the team at Diamond - they truly are a gem ;)
I had Diamond Roofing do the roof on my house, and they did a relatively good job, and the roof doesn't leak. There were a few issues such as they took the tv satellite off the roof and just threw it away. They also didn't do gutters on both sides, as it was before the re-roofing. I contacted them later about doing the roof at my business, which is very, very, very urgent, as the roof leaks like a sieve and has caused major damage to the interior when it rains. They didn't show up to the first appointment, which they scheduled on Labor Day. They rescheduled, and then the estimator asked if he could come the next day as he had a family thing to take care of, so I happily agreed. A MONTH has gone by and I still don't have a quote!!!!!!!!!!! I've called several times, and was told by the estimator that he was busy, but he promised to get me a quote a week after I talked to him, two weeks ago. This company has jumped the shark hard. Don't waste your time. EDIT: I called and asked to speak to the owner. I would imagine he would want to know how his employees are doing, or not doing their job, as I would if I were him. I was given a wrong number to call. I called back and was given a different number which was also wrong.
I have been a homeowner for 33 years and this was the best experience with a contractor I have ever had. I got four quotes. One quote was way over the others. One company was terrible at actually get me a quote as I waited far too long for and decide if they were going to have that bad of service for a quote, it wasn't a good sign. Diamond Roofing and another company came in very close in price but the Diamond salesman Thomas Smith went the extra mile. He forward me links to solar attic fans that he thought would meet needs, helped select the under layer, a great price of repairing my sky light, and was easy keep in touch with. The tear off crew arrived at 7:15 Monday morning and completed everything in three hours! The installation team were waiting and started immediately. Edgardo and Mikey were top notch professionals. They answered any of my questions in detail. Their workmanship was first class. All the vents and pipes were painted to match the color of my roof. All the flashing and trim look great. They mostly finished at the end of the day on Wednesday but came back on Thursday morning to finish up a few details. I had a little wood damage. Every Roofing contractor is not going to include the wood under the shingles because they have no idea how bad it is until the old shingles are removed. The cost to replaced the damaged wood was minimal. My advice to you, is to have your roof replaced or at least inspected before it starts leaking if you can afford it. Diamond Roofing want you to be 100% satisfied with the results and I am that customer! Hire these guys. They are Great!
Diamond Roofing is worth the wait (9 weeks to be exact)! Diamond Roofing installed a new roof (used original tiles) in December 2020 and they did an awesome job! Excellent customer service! Speedy and quality work! Thomas Smith from Diamond Roofing came by and gave me a detailed proposal. After getting a few quotes, I realized the estimates varied greatly and I needed to do more research in comparing the different proposals. After several phone calls, I was impressed by Thomas' patience in answering my questions and concerns. He was knowledgeable and thorough in explaining his plan, especially to someone who didn't know a lot about roof repairs. Diamond's quote was somewhere in the middle of the road in terms of price comparing to the others. At the end of the day, I really wanted Diamond's plan of adding O'Hagin attic vents (none of the other companies offered that). The actual job only took 3 days (projected 5 days in the original plan), which was great! The team was led by Jesus Acevedo and he and his team did a fantastic job. Jesus was patient, kind, and COVID compliant (always had a mask on when he spoke to me outside). He made sure I knew each step of the process (new vent locations and color, wood conditions) by drawing diagrams and taking pictures. Jesus made sure I was happy with the work and asked for feedback/inspection each day. I prepared myself for any unexpected surprises and thank goodness everything we encountered was already discussed in the original proposal. Jesus was very patient when I asked him to change a few minor aesthetic/cosmetic changes. Everything looked great in the end! Thank you Jesus! I feel that I made the right decision to go with Diamond Roofing for this large and important home renovation/repair. They offered excellent customer service, warranty and a piece of mind that I won't need to worry in the future. I'll be recommending them to my friends and neighbors. Do it right the first time and go with Diamond Roofing!
Great advertisement!!! When you have your company’s name on the side of your vehicle you shouldn’t drive the way you do. I don’t know what occurred between your company truck and those other vehicles but running people off the road is never okay! Very unprofessional, I’d hate to see how your company handles issues with customers!