Unfortunately, a considerable waste of time and money. All started well. Contacting Mann Plumbing was easy and friendly, got an appointment scheduled for a consultation quickly.
John, the president of the company, came by my site to survey the project the next day. It seemed like a pretty straight forward install. He even asked to come back on site the following week to get some measurements for the project. There were a few outstanding questions from our meetings and I asked John to connect with my architect to get answers. He never reached out to him. He never responded to my emails following up to check in on his status. He read my text messages, but didn't respond.
After much follow up, I finally got a quote from him for the project. I said I was ready to schedule the service as I was on a time crunch. And then I never heard from John again, even though again, I can see that he read my text messages asking for follow up after days of waiting. I don't get it, and I expect better from the president of a company.
All in all, I wasted nearly 4 weeks of critical and valuable time trying to get a 1 day project completed with this company.
Very disappointed in the lack of communication, service, and respect. That's a month's worth of rent money I won't get back because they hung me out to dry. After giving up realizing I wouldn't hear back, I called another plumber and had the entire project finished in about 3 days from when I first contacted them.
Just sharing my experience so others can evaluate if they have flexibility in their budgets in case something like what happened to me could happen to you when working with this company.
Dohun Lee
-
May 20, 2022
The technician tried couple of times to clear the drain problem in kitchen sink. Then, he needed to call the office and left. He did not come back. Received TXT messages and 'Job Done'. How UNRESPECFUL, IRRESPONSIBLE, RUDE of him. I called the Mann Plumbing and manager tried to make it up (that is way I am giving them two stars). He did not clear the water (for five+ hours before another technician came by) under the kitchen , so the wooden floor got soaked and swollen (see the photo). At least I was getting $25 off out of $440 (seems like the water damage costs more then the plumbing job)
Not sure why there are so many good reviews with this plumbing company, but my experience with this one is not good.
Cathryn Dilliard
-
August 07, 2021
Repaired our water leak very quickly. They were quick to schedule, very organized and a pleasure to do business with. They responded to all my questions and concerns and were very well priced and professional. We had them repair our shower at the same time and they coordinated the repairs very efficiently. Awesome to find someone we could trust, who did a great job at a reasonable fee.
Marilyn LeResche
-
May 25, 2021
Carlos did a fabulous job. He went out two times looking for a part, found it and completed the job. He’s a good representative of your company. I called Friday and you quickly set up a Monday appointment. I will definitely use Mann again!!
North County Auctions
-
May 25, 2022
John is an amazing and talented plumber.quality work and punctual.
Ill hire him again and again!!!
Our Address
10555 Prospect Ave, Santee, CA 92071, USA
Claim Listing: Mann Plumbing
Please Login or Register an Account to Claim Listing
Unfortunately, a considerable waste of time and money. All started well. Contacting Mann Plumbing was easy and friendly, got an appointment scheduled for a consultation quickly. John, the president of the company, came by my site to survey the project the next day. It seemed like a pretty straight forward install. He even asked to come back on site the following week to get some measurements for the project. There were a few outstanding questions from our meetings and I asked John to connect with my architect to get answers. He never reached out to him. He never responded to my emails following up to check in on his status. He read my text messages, but didn't respond. After much follow up, I finally got a quote from him for the project. I said I was ready to schedule the service as I was on a time crunch. And then I never heard from John again, even though again, I can see that he read my text messages asking for follow up after days of waiting. I don't get it, and I expect better from the president of a company. All in all, I wasted nearly 4 weeks of critical and valuable time trying to get a 1 day project completed with this company. Very disappointed in the lack of communication, service, and respect. That's a month's worth of rent money I won't get back because they hung me out to dry. After giving up realizing I wouldn't hear back, I called another plumber and had the entire project finished in about 3 days from when I first contacted them. Just sharing my experience so others can evaluate if they have flexibility in their budgets in case something like what happened to me could happen to you when working with this company.
The technician tried couple of times to clear the drain problem in kitchen sink. Then, he needed to call the office and left. He did not come back. Received TXT messages and 'Job Done'. How UNRESPECFUL, IRRESPONSIBLE, RUDE of him. I called the Mann Plumbing and manager tried to make it up (that is way I am giving them two stars). He did not clear the water (for five+ hours before another technician came by) under the kitchen , so the wooden floor got soaked and swollen (see the photo). At least I was getting $25 off out of $440 (seems like the water damage costs more then the plumbing job) Not sure why there are so many good reviews with this plumbing company, but my experience with this one is not good.
Repaired our water leak very quickly. They were quick to schedule, very organized and a pleasure to do business with. They responded to all my questions and concerns and were very well priced and professional. We had them repair our shower at the same time and they coordinated the repairs very efficiently. Awesome to find someone we could trust, who did a great job at a reasonable fee.
Carlos did a fabulous job. He went out two times looking for a part, found it and completed the job. He’s a good representative of your company. I called Friday and you quickly set up a Monday appointment. I will definitely use Mann again!!
John is an amazing and talented plumber.quality work and punctual. Ill hire him again and again!!!