I was deeply impressed by Jhonny and Pedro. They performed a very complicated high-quality roof repair for a persistent leak that far exceeded my expectations. They were on-time, neat, and efficient. I know I got a great price because I shopped around, and they delivered really exceptional value. Their honesty and professionalism is wonderful to see these days. I am going to rely on Protecta Roofing. Thank you guys for doing such a great job!
Carlo Priela
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January 27, 2023
This company replaced my torched roof which was leaking in the middle of the room, replaced gutters, replaced attic insulation and replaced walls and beams in my family room last 4/29/22. I spent over $20,000 for all these projects.
I was given a 25-year flat roof warranty for any leaks WITH NO COST TO REPAIR and Solar Installation leaks after completion of the roof.
After a heavy downpour on 11/9/22, my roof leaked ( my roof never leaked in that area before they replaced the new roof. Someone came and glued off what he thought was the leak from the Solar posts.
On 12/28/22, after another heavy downpour, my roof leaked again. This time, the leak was worse.
I contacted Mario who told me it was due to the Solar posts that was not removed which caused installation of the roof not being done right. He told me that I have to pay for the disassembly/assembly of the Solar panels and cost of the repair to do it right. He also told me that Leon who was the project manager no longer works with them. Basically, he is not honoring the warranty.
After Luis removed the shingles and torched layer, he found water pooled in an area far from the solar panels and under the torched layer that they originally replaced. I saw water pooling under the torched layer. Luis mentioned that it was not done right. See attached.
Today, Mario tried to collect the cost of the Solar installation and cost of the repairs. I told him that the repairs are under warranty and I am not paying. I do not recommend this company for any projects! They do not even deserve one star!
Attached are the original contracts and warranties.
Alma Aguirre
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November 22, 2024
Jhonny Martinez , was professional, paid close attention to detail from everything to our paperwork, concerns and roof repair/replacement. The project started and ended exactly as planned. All of our quetions were answered in a timely fashion. We will definitely recommend Protecta Roofing anyone who needs work done. Thank you.
Lyn Parkllan
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October 30, 2020
Flat roof elastomeric roof installation on 100 yr old house in North Park. I am very pleased the work performed by Protecta. I was referred to them by a friend in the house flipping business and she highly recommended them as her go-to roofer. I got two other bids, but after talking with Leon, it was clear that he was offering the correct solution for the roof. a roof that is on a house this old could be Pandora's Box and he understood that. He offered a great solution at a very reasonable price. The work quality is very good and very clean install.
I was very impressed with the customer service - communication was great, they showed up when they were supposed to and were easy to work with. Everything you'd want. Highly recommend them!
Shashank Sanjay
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October 03, 2022
I needed a small roof repair that required a riser to be sealed properly. Mario & Diego offered to repair it for free! Yes for FREE. Most roofers I talked to were unwilling to take a small job let alone provide quality services for free. On top of doing a great job, they were professional and maintained constant communication without me having to follow up again and again. Would definitely hire them for future roof work.
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3184 Oleander Ave, San Marcos, CA 92078, USA
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I was deeply impressed by Jhonny and Pedro. They performed a very complicated high-quality roof repair for a persistent leak that far exceeded my expectations. They were on-time, neat, and efficient. I know I got a great price because I shopped around, and they delivered really exceptional value. Their honesty and professionalism is wonderful to see these days. I am going to rely on Protecta Roofing. Thank you guys for doing such a great job!
This company replaced my torched roof which was leaking in the middle of the room, replaced gutters, replaced attic insulation and replaced walls and beams in my family room last 4/29/22. I spent over $20,000 for all these projects. I was given a 25-year flat roof warranty for any leaks WITH NO COST TO REPAIR and Solar Installation leaks after completion of the roof. After a heavy downpour on 11/9/22, my roof leaked ( my roof never leaked in that area before they replaced the new roof. Someone came and glued off what he thought was the leak from the Solar posts. On 12/28/22, after another heavy downpour, my roof leaked again. This time, the leak was worse. I contacted Mario who told me it was due to the Solar posts that was not removed which caused installation of the roof not being done right. He told me that I have to pay for the disassembly/assembly of the Solar panels and cost of the repair to do it right. He also told me that Leon who was the project manager no longer works with them. Basically, he is not honoring the warranty. After Luis removed the shingles and torched layer, he found water pooled in an area far from the solar panels and under the torched layer that they originally replaced. I saw water pooling under the torched layer. Luis mentioned that it was not done right. See attached. Today, Mario tried to collect the cost of the Solar installation and cost of the repairs. I told him that the repairs are under warranty and I am not paying. I do not recommend this company for any projects! They do not even deserve one star! Attached are the original contracts and warranties.
Jhonny Martinez , was professional, paid close attention to detail from everything to our paperwork, concerns and roof repair/replacement. The project started and ended exactly as planned. All of our quetions were answered in a timely fashion. We will definitely recommend Protecta Roofing anyone who needs work done. Thank you.
Flat roof elastomeric roof installation on 100 yr old house in North Park. I am very pleased the work performed by Protecta. I was referred to them by a friend in the house flipping business and she highly recommended them as her go-to roofer. I got two other bids, but after talking with Leon, it was clear that he was offering the correct solution for the roof. a roof that is on a house this old could be Pandora's Box and he understood that. He offered a great solution at a very reasonable price. The work quality is very good and very clean install. I was very impressed with the customer service - communication was great, they showed up when they were supposed to and were easy to work with. Everything you'd want. Highly recommend them!
I needed a small roof repair that required a riser to be sealed properly. Mario & Diego offered to repair it for free! Yes for FREE. Most roofers I talked to were unwilling to take a small job let alone provide quality services for free. On top of doing a great job, they were professional and maintained constant communication without me having to follow up again and again. Would definitely hire them for future roof work.