Plumbing is not just our business, it’s our passion. At Rooter Hero Plumbing we pride ourselves on creating a memorable experience for every person at every service call. We deliver the experience and professional knowledge to provide world class customer service, starting the moment we answer the phone. At Rooter Hero Plumbing we live by a set of Company Values that has become that culture we live by not only in our professional lives, but also personally. See our full list of Company Values.
24-Hour Emergency Plumbing Service, 7 Days A Week.
Rapid On-Time Appointments
Clean & Friendly Plumbing Professionals Who Will Not Smoke Or Swear In Your Home.
Pledge To Beat Any Plumbing Competitor’s Coupons.
Our plumbers are certified, licensed, insured, and use state-of-the-art technology to diagnose and repair bathroom plumbing problems, kitchen plumbing problems, and water pressure plumbing problems.
Eric did a fantastic job overseeing the big project at my house. He was very attentive even though he was always busy and knee deep in the middle of working, he never hesitated to step away and answer any question my wife or I had. He addresses every concern immediately and displayed excellent customer service skills and understanding. He not only excelled in customer service, but was equally skilled in his craft. The manager, Adam, was a pleasure to work with. He also was attentive and responsive if I ever reached out with a question or concern. This project took over a week and was quite invasive to our property The team at Rooter Hero made dealing with the incident bearable because of their empathy, customer service, and technical skill. Thank you.
Dennis and team did an amazing job of unclogging our laundry drain. I called in the AM and they were able to come out quickly, snake the drain and resolve my issue. They were professional, friendly and knowledgeable and delivered excellent customer service. Highly recommend.
Albert was extremely professional and detailed; however nor he nor his manager followed through with a copy of the video drain cleaning I had paid for. Your company made an offer for service with key and definite terms to establish a fixated price; I mutually assented which made this a contact. You received proper consideration ( payment) , yet after inquiring 3x I still have yet to receive what I paid for. I will be disputing the charge tomorrow since your company cannot to its job; I also have a big mouth and will tell everyone not to use you and never use your service again.
Called for a backed up main line. Erick was dispatched. He called and arrived in a timely fashion. He was professional, courteous, and knowledgeable. He was able to clear the blockage quickly and recommended sending a camera down the line after some discussion about this reoccurring issue. Adam arrived on-site to perform the camera scoping of the line. He was able to identify the aged cast iron pipe had surpassed it's serviceable life, evidenced by deformation, scaling, and root infiltration. They visually inspected other pipes in the crawlspace for leaks. Several potential solutions were discussed that had varied cost and outcome options. I would be happy to recommend both Erick and to Adam at Rooter Hero to friends and family alike.
My technician Dennis was great. Very friendly, communicative and got the job done. He really cared about solving the problem and didn’t feel like just another number.