Guy Gershoni has been great in his continued service through the process of getting solar through Sunrun. He was always available when I needed questions answered and acted as a conduit between myself and the other representatives of the company. He was definitely a shining star in relation to the group of folks I had working with me. Thanks so much to Guy.
Heather Maltsberger
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April 15, 2025
We noticed our sdge bill tripling in cost AFTER sunrun installed several more panels and 2 Tesla power walls in September 2024. We contacted them and they gave us a run around from the beginning. They blamed it on sdge. Then cancelled appointment after appointment month after month to fix the issue. This last appointment they didn’t even bother to call or show up. Even chatting on the app I got attitude and lied to about sunrun calling me-when I had called them wondering where they were and why my husband took a full day off work without pay to be at home for the appointment. Sunrun does not treat customers with care-our experience has been dealing iwoth incompetence from the start-with then damaging our roof during installation and leaving trash all over our yard. We need to get our panels and power wall working-be compensated not just for all the money we’ve had to pay sdge, our time taken off work, but also the power we should have been producing and would told we would produce.
Do NOT choose SunRun San Diego -it’s the biggest mistake we’ve made with our home.
Jacub O'Neal
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April 02, 2025
A Sunrun Sales Associate gave me a written quote of $700 more than the actual non-negotiable and fixed cost of a 2-Tesla Battery Backup for my paid off Solar System. His supervisor verbally told me he would look into why I was quoted that overpriced amount, and which is compared to another written quote I received from another Sunrun Sales Associate for $700 less for the same backup option. The supervisor told me he would get back to me within 5-7 business days. After 2+ months, which included text messages and phone calls to the supervisor, there has been no response. I was told by another Sunrun Supervisor, "My complaint is denied." When asked why the original Sales Associate tried to overcharge commit fraud against me, I was told, "If I want to file a lawsuit, I would be given a new complaint number."
Laura Gonzales
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February 16, 2025
Warning About Sunrun Solar Panels – My Experience
Dear Friends and Neighbors,
I want to share my unfortunate experience with Sunrun (solar panels) to help you avoid the frustration I’ve gone through. I have been a customer with Sunrun for about three years, but for the past ten months, their solar system has not been working. Despite the system failure and my repeated requests to stop payments until they fix the issue, they continue to charge me monthly for a service I am not receiving.
Their customer service has been unhelpful, and they show no urgency in resolving the problem. I feel trapped in a 20 year contract with a company that does not care about its customers.
Please be cautious if you are considering Sunrun for your solar needs. Based on my experience, their service is unreliable, and they prioritize payments over customer satisfaction.
I hope sharing my experience helps you make an informed decision.
Travis Blunt
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March 30, 2025
They have boosted reviews. Most real customers are not happy. I didn’t fall for the PPA or leased solar option and only wanted a quote for purchasing. Once I made this clear I immediately got ghosted. They are no different than every other company doing solar. They want to use your roof to line their pockets. I would avoid at all costs U less you get a flat out purchase price. Do not do anything other than that with these guys
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Guy Gershoni has been great in his continued service through the process of getting solar through Sunrun. He was always available when I needed questions answered and acted as a conduit between myself and the other representatives of the company. He was definitely a shining star in relation to the group of folks I had working with me. Thanks so much to Guy.
We noticed our sdge bill tripling in cost AFTER sunrun installed several more panels and 2 Tesla power walls in September 2024. We contacted them and they gave us a run around from the beginning. They blamed it on sdge. Then cancelled appointment after appointment month after month to fix the issue. This last appointment they didn’t even bother to call or show up. Even chatting on the app I got attitude and lied to about sunrun calling me-when I had called them wondering where they were and why my husband took a full day off work without pay to be at home for the appointment. Sunrun does not treat customers with care-our experience has been dealing iwoth incompetence from the start-with then damaging our roof during installation and leaving trash all over our yard. We need to get our panels and power wall working-be compensated not just for all the money we’ve had to pay sdge, our time taken off work, but also the power we should have been producing and would told we would produce. Do NOT choose SunRun San Diego -it’s the biggest mistake we’ve made with our home.
A Sunrun Sales Associate gave me a written quote of $700 more than the actual non-negotiable and fixed cost of a 2-Tesla Battery Backup for my paid off Solar System. His supervisor verbally told me he would look into why I was quoted that overpriced amount, and which is compared to another written quote I received from another Sunrun Sales Associate for $700 less for the same backup option. The supervisor told me he would get back to me within 5-7 business days. After 2+ months, which included text messages and phone calls to the supervisor, there has been no response. I was told by another Sunrun Supervisor, "My complaint is denied." When asked why the original Sales Associate tried to overcharge commit fraud against me, I was told, "If I want to file a lawsuit, I would be given a new complaint number."
Warning About Sunrun Solar Panels – My Experience Dear Friends and Neighbors, I want to share my unfortunate experience with Sunrun (solar panels) to help you avoid the frustration I’ve gone through. I have been a customer with Sunrun for about three years, but for the past ten months, their solar system has not been working. Despite the system failure and my repeated requests to stop payments until they fix the issue, they continue to charge me monthly for a service I am not receiving. Their customer service has been unhelpful, and they show no urgency in resolving the problem. I feel trapped in a 20 year contract with a company that does not care about its customers. Please be cautious if you are considering Sunrun for your solar needs. Based on my experience, their service is unreliable, and they prioritize payments over customer satisfaction. I hope sharing my experience helps you make an informed decision.
They have boosted reviews. Most real customers are not happy. I didn’t fall for the PPA or leased solar option and only wanted a quote for purchasing. Once I made this clear I immediately got ghosted. They are no different than every other company doing solar. They want to use your roof to line their pockets. I would avoid at all costs U less you get a flat out purchase price. Do not do anything other than that with these guys