All of the plumbers at True Plumbing, Inc are dedicated to providing excellent service to every client in North County San Diego. Our mission is to make a positive impact on the plumbing industry by giving back to the community and working with integrity. Our tagline is “No Sales; Just Service,” and that is what you can count on. A plumber can do a lot more than just unclog annoying drains. A good, experienced, master plumber will give you peace of mind.
Michael Muto has been plumbing for over 20 years, starting out as an apprentice with an expert plumber and working his way up. He has spent time mastering service, commercial, residential, and construction plumbing, as well as remodels. The team he has built has over 100 years of collective experience and specializes in problem-solving all kinds of plumbing scenarios. Our goal is to solve your issues quickly the first time, and we can often give you advice over the phone. We have a diverse staff and support team ready to help.
Randomly started texting me trying to sell me a $75 water heater flush. Never signed up for texts or asked for information. Never have been a customer. "Hello Jeremy! This is Kyle, the owner of True Plumbing out of Vista, California. I'm reaching out to a few of our previous customers (you included) because we have a super cool offer specifically for people we've had a good experience with in the past. Reply to this text to book an appointment, or use this link to book that $75 water heater flush directly on our calendar:" I would recommend All American Plumbing Inc., which I have used several times and always does amazing work. They have ~1k 5 star reviews on Google. Not Jeremy Hoover, and not related to All American. Not sure why you would reply to my review accusing me of being at another company and business is slow. You are the one begging for $75 jobs
I am a loyal, repeat customer of True Plumbing. Today, I needed a very simple task performed by them. It was removing a broken piece from a pipe. It took the plumber 20 minutes to do. They provided no parts. Only labor. I was charged $350! That's $1,050 per hour! They truly ripped me off. I don't recommend this company. True Plumbing, you list my business. Enjoy your money! It's the last dollar you'll see from me!
My plumbing service experience with True Plumbing technicians has been very positive. Donn was the first to come out to provide a bid for my pipe re-route. He was knowledgeable, kind, and confident in providing a good solution. Delfino visited for a follow up to answer my questions and was professional and personable. This confirmed my decision to go with Donn to get this job done for my house. This morning, Donn and his assistant Roberto arrived in the morning and completed the work sooner than I had expected. I am pleased that this process wasn’t as “painful” and difficult as one might expect. I can highly recommend Donn as a plumbing professional to any of my friends and family who need service at their homes. Thank you True Plumbing for having a wonderful staff!
True Plumbing is fantastic! They arrived on time, fixed my issue fast, and were super professional. Prices were fair too. Highly recommend for anyone needing quick and reliable plumbing services. Joel was fast and efficient.
Absolutely not. I'm going to start with - they acknowledged multiple issues, apologized, and scheduled a new plumber to come out and fix everything that was done incorrectly. He was a pro and it's over. But - does that really need to happen? NO. I got 4 quotes to install two toilets and fix the angle valves in 3 bathrooms. The True Plumbing technician who came out to quote was a pro and that's why True got the work. They weren't the cheapest or the most expensive. I just really liked the technician. Cut to the day of the work. The technician I met with just a few days prior showed up with what I thought would be his other half. Instead, my guy left (they were overbooked - not my problem) and the technician that he handed the job to was absolutely unqualified to be in the house. He's clearly still learning the trade. Banging against walls, dropping tools, leaving garbage on the floor. It was miserable but I had two broken toilets that needed replacing and a house full of people coming for the weekend. He was wrapping up and I went to look at the work and noticed that the tank on one of the brand new toilets wasn't straight. He went to fix it and I heard a crash and then water spilling. He broke the tank on the brand new toilet and water was flowing everywhere. And you know what - I wasn't even mad. Mistakes happen. Life happens. He went, bought a new toilet, and returned to install. He was just about to finish when I walked into the bathroom and noticed that his level wasn't showing level on the toilet. It was off balance. I asked about it and he told me that the toilet only had one bolt and he couldn't do much more. So, NO. I was being invoiced for a premium rate and was getting a novice. You can't just call True Plumbing. Their AI/fake receptionist will answer and it's not easy to get a human. So, I texted the AI Bot but I also emailed them. I got a call the next day. I explained that I didn't appreciate being left with a novice who clearly needed more training and mentorship. I wasn't prepared to pay premium rates for a shoddy job. It all felt a bit like bait and switch. They apologized, reduced the invoice, and booked another technician who came out a few days later to fix every issue. Before the new technician arrived, I noticed a smell in the downstairs near the bathroom. Turns out, the first guy didn't put a proper seal around the bottom of the toilet and the gasses from that toilet were coming into the house. There are so many plumbers out there and I truly have to question their high ratings given the disastrous experience we had... Go elsewhere. They're not cheaper than the other highly rated guys and they're clearly going through some significant business challenges.